Team Management & Design Ops
I was a Design Team Leader at Glints for one and a half years: my team involved 8 talented members who came from greater Southeast Asia. The key responsibilities as a design manager were team management, design ops and also supported as a project leader for cross-team products and help to enhance key product performance. The cross platform products my team responsible for were: talent App, talent web, employer website and content management system. Led creating and maintaining design system that improved 30% work efficiency and accelerate storybook revamping.
8 direct reports:
3 senior, 3 middle-level and 1 junior product designers
1 senior UX writer
Team members come from 5 countries
Remote work setting
Team Management
Keep good E-NPS (employee NPS) feedback for twice in row by:
Team building and hiring the level A players
Quarterly team OKR setting and review
Quarterly team retro (ORID framework in Fig. 1 and UX maturity in Fig. 2)
Team meeting cadence setting: monthly all hands, weekly work status update
Team mission statement creating
UX maturity enhancement plan
Team bonding activities
Fig. 1 Use ORID framework for team retro quarterly
Fig. 2 Evaluate UX maturity of team to understand health condition of our team in team members' mind
People Management
Individual development plan for 8 team members (7 product designer and one UX writer)
Performance review
Made 1 promotion and 2 salary promotion base on company guideline
Performance improvement plan
Weekly 1:1 meeting with team members
Onboarding new Design Team member with 2-week plan and template (And turn on calendar indication by country, Fig. 3)
Fig.3 Calendar indications of holiday base on 5 countries of my team members
Design Ops
7 work processes building and iteration among 3 aspects
Product design
Product design (Fig. 4)
Usability testing and helped 30% increase of App sign-in/ up rate
Design review
Product design JIRA work process
UX writing process across 3 functions
UX writing process
UX writing JIRA work process
Product health monitor for unifying 4 product feedback sources
Product CSAT
Customer service feedback
App rating
User testing issues
Usability test training for 3 product squad teams (product designers, product manager and developers)
Design review template
Design criteria setting
Design delivery setting
UCD introduction to company wide
Work tool leverage in 3 dimensions (design, research, product tracking)
Fig. 4 Product design process with 4 functions involved
Design System
Improving 30% work efficiency and reduce communication efforts across product platforms and functions by:
Led the design system website building (Fig. 5) and library documentation
Organised project planning, cross-team collaboration and resource arrangement (partnered with Creative Team and Share Service Team)
Retitled atomic structure to help designers and developers understand easier (from chemistry terms to plain words)
Led the semantic color and design token building
Fig. 5 Glints design system website
Product Health Tracking
Unified all 2C and 2B product feedbacks into one checklist that cover feedback from UT, CS, CSAT, App review
Led weekly CSAT tracking with Research Team (Fig. 6)
Organized product feedback improvement meeting with 5 functions (CS Team, Product managers, Design Team, Share Service Team, Content Team)
Fig. 6 Example of product CSAT on web platform
Cross-team Project Leader
Vietnam App launch, iOS App launch
Project plan creating and resource arrangement for cross-functional team (product squads, Operation department, Marketing Team, Share Service Team)
Project status tracking and feedback collecting
Facilitated stakeholder meeting for goal alignment and milestone check (Fig. 7)
Fig. 7 Stakeholder alignment meeting
Interested about my team leader experience?